RETURN & REFUND POLICY
Please read our entire policy for a complete understanding of our return and refund process.

At balticalm, we pride ourselves on offering high-quality, all-natural tinctures. If you change your mind after making a purchase, we provide a 30-day money-back guarantee on any unopened items. Simply return the product, and we’ll issue a full refund for the item’s cost.

For opened items, we handle returns on a case-by-case basis. If you’d like to return an opened product, feel free to reach out to us. We’ll review your request and do our best to accommodate your situation.

Please note: Shipping charges for returns are non-refundable, and we cannot cover any return shipping costs.

Returns may be requested due to:

• The item being banned or restricted in your country
• An incorrect shipping address provided
• Refusal to pay customs fees

In these situations, once we receive the returned item, we will issue a refund for the product’s cost, minus any fees or charges incurred during the return process.

CUSTOMS, TAXES & PROHIBITED ITEMS
Buyers are responsible for any customs duties, taxes, or import costs that apply to their order. Unfortunately, we cannot be held responsible for any damage, loss, or seizure of products during shipping or customs processes.

INCORRECT SHIPPING ADDRESS
Please double-check that your shipping address is correct when placing an order. If we’ve shipped the item, its delivery depends entirely on the accuracy of the address you provided.

SALE ITEMS & GIFT CARDS
We regret that returns on sale items and gift cards are not accepted.